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Refund Policy

Thanks for shopping at Dulcens.
If you are not entirely satisfied with your purchase, we're here to help.


RETURNS

Customers are given a grace period of 2 hours to return a product that you are unhappy with, starting from the time you received it.

Please note that a return is only eligible provided the product is unused, untouched and in the same condition as it was when it left our premises.

The product must also be in its original packaging and must come with its confirmed order number.


REFUNDS

Upon receiving the returned product, we will notify you and begin inspecting the product as per your concerns.

We will then immediately notify you of the status of your refund.

Please note that a full refund is applicable if the product returns to us unused, untouched and in the same exact condition as it was when it left our premises.

Please note that all refund for exchange and cancellation will be created via credit voucher ONLY (No expiration for the credit voucher). Please contact us if you wish to amend/cancel your order. 

Dulcens will not be held liable for any damages to the product sustained during the delivery process or once it had left our premises. 

If your refund is approved, we will initiate a refund to your via credit voucher which you can use for your next purchase.


SHIPPING

Customers are required to pay for their own delivery charges should they opt to have the returned product delivered to us.

Delivery and/or shipping costs are non-refundable. If you receive a refund, the cost of return delivery and/or shipping will be deducted from your refund.


Contact Us
If you have any questions on how to return your item to us, contact us at dulcens.my@gmail.com

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